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  • Products purchased on our site or in our stores may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resalable condition. We reserve the right to refuse items that don’t meet these standards and items returned worn or in poor condition will be sent back to the customer with notification. There is a restocking fee of $25 per pair on Factory Second returns. The amount will be deducted from the total refund. View our shipping & return policy.
  • We are pleased to offer free returns on all domestic U.S. orders in the 48 contiguous states. For all orders placed on our site please include the return slip which is generated once you’ve completed the online return process. You can also visit one of our stores to return or make an exchange. Please have your order confirmation number and bring your items in the original packaging. Third party retailers and vendors do not accept purchased on our site or at an Allen Edmonds Store. Find a store near you using our Store Locator
  • We offer several shipping options. View our shipping & return policy.

  • You will receive an email once your order has shipped or you can track your order.

  • We believe the right fit is vitally important. If you are a first-time customer, we recommend a professional fitting by an associate at your nearest retail location or an authorized Allen Edmonds dealer. Find a store near you.
  • Unfortunately, we are unable to cancel or modify your order once it has been placed, however, we do have a 60 day return policy and offer free return shipping for your peace of mind. Once your order is received, we are glad to accept your return through the mail or at any of our retail locations. We apologize for any inconvenience this may cause you. View our shipping & return policy.

  • No, currently we don’t ship product from Shoe Bank internationally. However, you can visit to view product that we can ship internationally.

  • Please call 1-877-817-7615 to sign up to receive our catalogs by mail.
  • You should see a confirmation screen and receive an email immediately after placing an order. If you did not receive a confirmation call us at 1-877-817-7615 and we will be happy to assist you.
  • Zip is an installment payment platform that lets you pay for your purchase using a credit or debit card. Zip automatically splits the purchase amount into 4 payments, every two weeks. Zip empowers you to buy now, pay over time and avoid interest repayments.

  • We offer several shipping options including standard ground, expedited and rush. For current shipping prices visit our shipping page.